Delete the folder, then re-open the software and add your alerts Paste the following and hit enter: %appdata%/slobs-client/plugin_config/obs-browser (Streamlabs Desktop) or %appdata%/ obs-studio/plugin_config/obs-browser Clear your cache files in your streaming software.If your Windows Date/Time settings are incorrect this could cause an issue. Please follow our guide here on how to rectify that. We have a guide on how to do this here for your Windows Firewall. Ensure your streaming software is allowed through your firewall/antivirus software.Refresh your browser source by deleting all of your widget sources and re-adding one.You can check this on > Alert Box > General and check the profanity settings and custom bad words (your custom words may not be set correctly) > Alert Duration and use the slider to drag to the appropriate length. Go to > Alert Box > Follows/Subscriptions/Donations/Etc. Right-click the Alert Box > Properties > Click on your alert > Animation > Alert Duration and use the slider to drag to the appropriate length If you have a very short alert duration, then the alert would not populate for as long as you would like. Ensure your alert duration is set correctly.> Alert Animation and make sure there is something selected in both dropdowns. Ensure that both options have something selected. Right-click the Alert Box > Properties > Click on your alert > Animation. You can check that in Streamlabs Desktop or Check to make sure you have alert animations. If you do not have an alert animation enabled for both "Show" and "Hide" an alert can get stuck (unless you have written this into your custom code).In > Alert Box > Widget Themes, ensure that the correct widget theme is selected in the dropdown for your scene collection. You have the wrong Widget Theme Selected.(if applicable) > Scroll down to Enable Custom HTML/CSS and Disable it Go to > Alert Box (or other widget that is having the issue)> Follows/Subscriptions/Donations/Etc. Right-click your alert/widget source that is having the issue > Properties > if applicable, click on the alert that isn't functioning > HTML (if the little green circle is "on" that means it is turned on) > toggle off Custom HTML/CSS Please ensure you have this disabled unless you created the CSS/HTML yourself. Make sure that your alerts aren't paused in your recent events list at the top right.If you would like to delete the variation, you will need to press Edit > Delete and confirm this. Variations and Disable any alert variations. Use the "+" sign to uncollapse your variations Disable your alert variations or check to ensure that you do not have any missing information for each of the variations. You may have misconfigured Alert Variations.Go to > Alert Box > General Settings > Unlimited Moderation Delay Right-click your alert box > Properties > Moderator Tools If you would like to use Unlimted Alert Moderation Delay, you will need to give a moderator or your channel shared access so they can accept the alerts for you. Unlimited Alert Moderation delay forces you to press "accept" each time an event is received and to trigger the alert to come up on the screen. Check to ensure that Unlimited Alert Moderation Delay is disabled.Then restart Streamlabs Desktop or OBS Studio
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